Shipping & returns.

Free shipping within the United States

Standard shipping is free on all US orders, with no minimum purchase. International shipping is not currently offered. Any optional delivery service and its cost must be agreed before payment.

Dispatch and delivery

We aim to dispatch in-stock orders within three business days after payment is confirmed. Business days exclude weekends and public holidays. Any longer dispatch time will be stated before you order. Carrier delivery estimates are estimates, not guaranteed dates. Tracking is provided when available.

If we cannot ship within the stated timeframe, we will contact you with an updated dispatch date and the choice to accept the delay or cancel for a full refund. If an order has no stated dispatch timeframe, we will ship within 30 days or offer the same delay or cancellation options.

Addresses, delays & delivery concerns

Check your delivery address carefully before paying. Call or text us promptly if you need a correction or if tracking suggests a problem. We will work with you and the carrier to investigate delayed, missing, or damaged deliveries. This policy does not limit any rights you have under applicable law.

30-day returns

Contact us within 30 days after delivery to request a return. Items must be unused, unworn, unwashed, and in their original condition, with tags attached and original packaging included. Provide your order number or proof of purchase. Please obtain return instructions before sending anything back.

Return shipping & exchanges

For a change-of-mind return, you pay the return shipping cost; we do not charge a restocking fee. Use a trackable service and retain proof of postage. If we sent the wrong item or an item arrived faulty or damaged, contact us as soon as possible with photos. We will arrange an appropriate replacement or refund and cover reasonable authorized return shipping costs.

Exchanges depend on availability. Contact us to discuss the size or style you need; if a replacement is unavailable, an eligible return can be refunded.

Refunds

After receiving and inspecting your return, we aim to notify you and initiate an approved refund within five business days. Refunds go to the original payment method. PayPal or your bank may take additional time to post the funds. Free original standard shipping is not deducted from an eligible refund.

Order changes & cancellations

Contact us as soon as possible. We can cancel or amend an order before dispatch when feasible. Once dispatched, the return process applies. If we cannot fulfill your order, we will notify you and refund the affected items.

Contact Shaana Collection

Call or text +1 (310) 850-3938.
13518 Yukon Ave, Apt 115, Hawthorne, CA 90250.
Please arrange visits and returns with us in advance.

The online store is currently in preview. Demo products and sample prices cannot be purchased. These policies apply when ordering opens.